LOADING

Sales & Service Support Executive ( diagnostic products)

choose file
Upload your CV/resume or any other relevant file. Max. file size: 8 MB.


You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

Job Description

Position Summary

The Sales & Service Support Specialist will be responsible for facilitating the coordination of the field services and installation service area and sales support

Major Responsibilities:

Service Support 

  • Answering support phone calls and providing responses to end user’s issues/questions.
  • Answering support emails.
  • Entering and maintaining time records for Service Engineers.
  • Perform all service order activities (entering / maintaining sales orders, from P.O. through invoicing and collection issues).
  • Assist service / sales manager on quotations.
  • Coordinate Delivery of spare parts as required by Service staff.
  • Generate the service report for the service team to monitor overdue contracts.
  • Send invoices and statement of accounts to customers.

Sales & Operation Support 

  • Provide primary support to HK sales team in executing the daily operational tasks
  • Responsible to manage all sales enquiries
  • Asist sales team in tender process
  • Coordinate with Sales, Service and operation for demo consignment
  • Occasionally to do joint visit with Sales/service team to customers.
  • Other duties and responsibilities as assigned.

Required Education, Experience, Skills

  • Minimum Diploma in Business or any science related discipline.
  • Minimum 3 years of Sales support experience with a leading medical device company preferred
  • Minimum 3 years in handling sales support with distributors
  • Proficient in Microsoft office application (Word, Outlook, Excel and PowerPoint)
  • Highly adaptable to changes in a rapid evolving environment
  • Ability to execute multiple tasks simultaneously and exemplary follow up skill
  • Mature and meticulous with an eye for detail

Language:

  • Fluent professional English skills (listening, written and spoken)

To apply this position, please submit your CV in MS word format to recruit@ajobhk.com (Ms Winnie Cheng)