Sales & Service Support Executive ( diagnostic products)

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Job Description

Position Summary

The Sales & Service Support Specialist will be responsible for facilitating the coordination of the field services and installation service area and sales support

Major Responsibilities:

Service Support 

  • Answering support phone calls and providing responses to end user’s issues/questions.
  • Answering support emails.
  • Entering and maintaining time records for Service Engineers.
  • Perform all service order activities (entering / maintaining sales orders, from P.O. through invoicing and collection issues).
  • Assist service / sales manager on quotations.
  • Coordinate Delivery of spare parts as required by Service staff.
  • Generate the service report for the service team to monitor overdue contracts.
  • Send invoices and statement of accounts to customers.

Sales & Operation Support 

  • Provide primary support to HK sales team in executing the daily operational tasks
  • Responsible to manage all sales enquiries
  • Asist sales team in tender process
  • Coordinate with Sales, Service and operation for demo consignment
  • Occasionally to do joint visit with Sales/service team to customers.
  • Other duties and responsibilities as assigned.

Required Education, Experience, Skills

  • Minimum Diploma in Business or any science related discipline.
  • Minimum 3 years of Sales support experience with a leading medical device company preferred
  • Minimum 3 years in handling sales support with distributors
  • Proficient in Microsoft office application (Word, Outlook, Excel and PowerPoint)
  • Highly adaptable to changes in a rapid evolving environment
  • Ability to execute multiple tasks simultaneously and exemplary follow up skill
  • Mature and meticulous with an eye for detail


  • Fluent professional English skills (listening, written and spoken)

To apply this position, please submit your CV in MS word format to recruit@ajobhk.com (Ms Winnie Cheng)